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Academic Help and Support On Demand

We're here to help and support you with any questions or concerns related to LearnFire. Our customer support team is ready to assist you through phone, email, or Whatsapp chat.

Positive LearnFire tutor - friendly mentor, academic support, and tutoring assistance.
  • Where do you offer the academic support?
    We have three packages available to meet your needs: • Premium Coaching An award-winning team of subject specialists to coach your child to academic success. Ultra-customised to the needs of your family. One-on-one, in-person or online. • Unlimited Coaching Access unlimited live revision classes led by our expert LearnFire Super Teachers. Choose from any group classes from our fixed weekly schedule. Receive monthly feedback on your past paper questions graded by IGCSE assessment specialists.
  • Do you provide a means for direct communication with my child's academic coach?
    Yes, we believe that direct communication between students, parents and academic coaches is crucial. Therefore, we provide a direct line of communication between you and your child's coach to ensure that any questions can be addressed promptly.
  • Who are LearnFire's Tutors?
    LearnFire's tutors are distinguished professionals with diverse backgrounds and expertise. Hailing from top international schools around the world, they bring a global perspective to the learning experience. Our tutors undergo a rigorous selection process to ensure they not only excel academically but also possess a passion for teaching and a commitment to nurturing students' potential. This international network of educators allows us to offer a broad spectrum of knowledge and cultural insights, enriching the educational journey for students seeking guidance and support.
  • Can I stop lessons at any time?
    Our goal is to provide effective services to students, and we understand that circumstances change. If you feel that our services are not benefiting you, you may stop lessons at any time and we will refund any remaining credit on your account.
  • How does payment work?
    Payment is due monthly before the first lesson of the month. If you cancel a lesson after you've made payment, we will work with you to reschedule. If a reschedule is not possible, we will credit the value of the lesson to your account for the following month's lessons.
  • How much notice do I need to give if I want to cancel a lesson without a penalty?
    We require 24-hour notice for lesson cancellations to avoid any penalties.
  • How much do your academic coaching sessions cost?
    We provide pricing based on your individual needs and support requirements. Contact us to schedule a free assessment to determine your academic needs and the necessary areas of support. After the assessment, we will suggest a program and qualified academic coaches, including pricing for the proposed program. You can then decide whether to work with us or not.
  • Which support programs do you offer?
    We offer support for iGCSE, IB MYP, IB DP, AS-levels, A-Levels, American Diploma, Key Stage 2, and Key Stage 3 curricula. We also offer non-curricula support, including Study Skills and Executive Functioning Workshops and Writing Workshops.
  • What are your focus support areas?
    Our specialties include developing subject-specific topic awareness and confidence, exam preparation and strategies, study skills and executive functioning, homework support, writing, topic and citation assistance.
  • Do you offer reporting on assessment results and academic support impact?
    Yes, providing feedback based on our students' achievements and developments is at the core of our business. We typically provide reports after a student has received their academic school results or completed a term of academic support. The report will be based on factors such as proficiency, focus areas, attendance, and confidence in core subjects.
  • How do I sign up to LearnFire?
    Getting started with LearnFire is a breeze! Complete the easy LearnFire form with your tutoring preferences here: Once we have received your submitted form, one of our academic success coaches (real people) will respond within one working day to discuss your personal needs and to match you with one of our dedicated tutors. For other services beyond tutoring, reach out to us through the contact form at the bottom of the page or via our Whatsapp message link. We're here to assist you!
  • What do I do if I have issues or problems?
    At LearnFire, delivering outstanding customer support is our priority. If you face any challenges or have questions, don't hesitate to connect with our dedicated support team. Chat to our support team directly by sending us a Whatsapp message for instant assistance. Our friendly team is ready to help. Additionally, you can reach us by completing the contact form below or send us an email at info@learnfire.org. Your satisfaction is our commitment.

Contact us to help you reach
your 
academic potential

Complete the form below and one of our academic success coaches (real people) will respond within one working day.

If you don't want to use the form below, please feel free to email us directly info@learnfire.org

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HEADQUARTERS

Lisbon, Portugal

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Trustpilot logo and reviews - trusted customer feedback and ratings platform for LearnFire.

Verified client reviews

"My eldest daughter recently got an offer to the London School of Economics (and 2 other UK offers). The support and guidance from the LearnFire team was invaluable, especially as we had no prior experience applying to study abroad. We are especially thankful for the great academic support from Mrs Brown, Dr Wartenberg and the team in helping our daughter. I am a very proud parent and can highly recommend LearnFire for the professional and wonderful efforts received."

- Jose

Trustpilot logo and reviews - trusted customer feedback and ratings platform for LearnFire
Happy LearnFire parent sharing a glowing review online. Positive feedback on LearnFire's effective and engaging learning platform for students.
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