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We are here to answer any
questions you may have

Discover below some frequently asked questions regarding our academic support offerings, how we do things and much more.

Positive LearnFire tutor - friendly mentor, academic support, and tutoring assistance.
  • Where do you offer the academic support?
    We have three packages available to meet your needs: • Premium Coaching An award-winning team of subject specialists to coach your child to academic success. Ultra-customised to the needs of your family. One-on-one, in-person or online. • Unlimited Coaching Access unlimited live revision classes led by our expert LearnFire Super Teachers. Choose from any group classes from our fixed weekly schedule. Receive monthly feedback on your past paper questions graded by IGCSE assessment specialists.
  • Do you provide a means for direct communication with my child's academic coach?
    Yes, we believe that direct communication between students, parents and academic coaches is crucial. Therefore, we provide a direct line of communication between you and your child's coach to ensure that any questions can be addressed promptly.
  • Can I stop lessons at any time?
    Our goal is to provide effective services to students, and we understand that circumstances change. If you feel that our services are not benefiting you, you may stop lessons at any time and we will refund any remaining credit on your account.
  • How does payment work?
    Payment is due monthly before the first lesson of the month. If you cancel a lesson after you've made payment, we will work with you to reschedule. If a reschedule is not possible, we will credit the value of the lesson to your account for the following month's lessons.
  • How much notice do I need to give if I want to cancel a lesson without a penalty?
    We require 24-hour notice for lesson cancellations to avoid any penalties.
  • How much do your academic coaching sessions cost?
    We provide pricing based on your individual needs and support requirements. Contact us to schedule a free assessment to determine your academic needs and the necessary areas of support. After the assessment, we will suggest a program and qualified academic coaches, including pricing for the proposed program. You can then decide whether to work with us or not.
  • Which support programs do you offer?
    We offer support for iGCSE, IB MYP, IB DP, AS-levels, A-Levels, American Diploma, Key Stage 2, and Key Stage 3 curricula. We also offer non-curricula support, including Study Skills and Executive Functioning Workshops and Writing Workshops.
  • What are your focus support areas?
    Our specialties include developing subject-specific topic awareness and confidence, exam preparation and strategies, study skills and executive functioning, homework support, writing, topic and citation assistance.
  • Do you offer reporting on assessment results and academic support impact?
    Yes, providing feedback based on our students' achievements and developments is at the core of our business. We typically provide reports after a student has received their academic school results or completed a term of academic support. The report will be based on factors such as proficiency, focus areas, attendance, and confidence in core subjects.
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